Thank you so much for your message.
We will reply promptly. Please keep an eye on your email.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refund will only be issued excluding the original shipping and return label cost.
Make sure to SLOWLY and STEADILY turn the model (and AR beacon if you have a Regular or Mini model) during your AR experience. Do not block the model or AR makers with your hands. The best distance is about 8 inches (20 cm) from your device to the model.
Once the product is added, the model ID # will appear on the product section. Please email your model ID # to email@example.com,
we will reply you with a digital QR code.
If you lose the user manual before adding the QR code in the app. Please email the photos of your model in different angles to firstname.lastname@example.org. There might be a chance to recover your unique QR code. If we fail to recover your QR code, you will need to send in your model for a replacement. Please note that a shipping fee may be applied.
Place the LUNAR Pro on the glass stand that comes with the product. Have the contrast side of the LUNAR facing the camera
as showing in the photo.
Solar System Mini - Earth
When connection is lost, turn the physical model back to the area with color contrast for recognition. Make sure to slowly move around and do not block the model with your hands.
Keep some distance from the side of the model. Make sure the model is fully exposed to the camera. Slowly move around the device/model and make sure do not block the area you are scanning.