AstroReality

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LUANR Pro

Lunar Pro 1280 1
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Return Request

Return Policy

  • Non-Refundable Deposit

    Our items require a non-refundable deposit (NRD) to be able to reserve your order for an item, usually while it is in the process of production. 

    • The NRD amount is displayed on the web page entitled, 'Your Shopping Cart.' NRDs are usually 10% of the item’s price.
    • 24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. If rewards points were applied on the order, they will be returned to the account automatically. - NRDs cannot be transferred if your order is canceled, for any reason.
    • NRDs cannot be reinstated and placed on a different order.
    • NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original estimated arrival date.
  • We accept exchanges and refunds on all our products within 30-days of purchase.

  • We only ask that the following requirements are met:

    • Item/s must be in original condition.
    • Item/s must not have been cracked, broken or altered in any way.

    Unfortunately, we cannot accept any returns that do not meet above requirements.
    Refund will only be issued excluding the original shipping and return label cost.

  • The shipping cost incurred for items and for returning to AstroReality in order to have an refund will not be covered nor be reimbursed.

  • For a refund, the full set must be returned (inside and out). We cannot issue refunds for a partial return.